Descripción de la Oferta

This person will be responsible to attend calls of consumers from anywhere in world where the business operates. The right candidate should have strong English and Spanish communication skills, proven ability to deliver product information and satisfy the potential customer on schedule. The energy, motivation and positive attitude to play an effective and important role in a dynamic, growing technology based company.

Essential Duties and Responsibilities:
• Work closely with customer services management as well as with internal customers to set the direction for new feature sets and new call handling techniques.
• To engage in a friendly and polite telephonic conversation with the consumer
• To ensure that highest level of quality customer care is delivered.
• To speak in an accent that is fully understood and appreciated by the consumer.
• To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
• To converse in English/Spanish that is error free in terms of grammar, comprehension, sentence construction and vocabulary.
• To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.
• To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.
• To have extensive exposure to and first-hand knowledge of the American culture names addresses and language.
• To have knowledge regarding efficient usage of software for data entry.
• To meet all the other quality benchmarks established based on consumer feedback and survey.
• Ensure compliance with all company policies, procedures and practices.
• Perform other duties as assigned.

Qualifications & Experience:
• Bachelors degree preferred; High School Diploma required
• 1-2 years industry experience in customer service involving customer service/call center.
• 1-2 years' experience in customer relationship management;
• Proven track record of quality service to customers on schedule.

Required Skills:
• Proficient Communication Skills in English and Spanish with the ability to pass a language assessment in English and Spanish
• Analytical ability to examine problems effectively and evaluate alternate solutions.
• Teamwork, time management, Attentive to customer concerns, positive attitude, conversational, and understanding of different types of customers, empathetic and straight posture.
• Strong customer care skills.

Experiencia Requerida

Educación Superior

Lenguajes