EGS helps businesses of all sizes and from all industries by delivering superior quality inbound and outbound call center service programs. Meeting the needs of even the most sophisticated Customer Care outsourcing requirements, we customize our services to effectively deliver a comprehensive communication program designed to achieve your specific end-goals. Using the latest technology such as email, web chat, text messaging, social media and IVM/IVR, as well as more traditional means, we are able to effectively communicate with existing and potential customers to deliver the desired results in the areas of Customer Care outsourcing.
EGS Specializes In:
Customer Retention and Saves
Sales and Account Management
Cross-Selling and Up-Selling
Product and Technical Support (up to level IV)
Back Office Support
Social Customer Care
Our Customer Care services span the entire sales lifecycle, from answering product-related questions to up selling and cross selling. In addition to Customer Care outsourcing, our knowledgeable and experienced technical support services provide highly skilled assistance in all areas of desktop computing, including the support of hardware products, brand name software titles and proprietary applications, Internet services, and troubleshooting.