Descripción de la Oferta

Great opportunity if you love high rollers, sports and money.
The VIP Manager is a key role. The successful candidate will be responsible for managing and retaining high value customers, maintaining the core brand value of giving the very best customer service.
Within this role, you will be expected to quickly build relationships with your customer group to ensure that customers become loyal to the brands. You will be expected to be close to the data and have a great understanding of the KPI's associated with your VIP segment. You will need to personally take responsibility for the rewarding of your customers, through bonusing strategies and hospitality, but you must always be focused on taking ownership of the ROI it delivers.
You will be expected to manage the customers through a number of different channels and maintain a centralised data base on the details of each customer. The role will require you to be contactable outside of normal working hours and also to attend various hospitality events.

Responsibilities:
Take ownership of all KPI's associated with the VIP segment of players
Build personal relationships with these customers, creating a truly personalised experience for them
Work closely with the Casino & Sportsbook product team, to deliver product improvements for VIP customers
Define VIP promotions, bonusing percentages and hospitality requirements
Work with the marketing team to develop online recruitment of high value players.
Manage VIP hospitality events on behalf of the company
Skills and Experience required:
Previous success when managing VIP's - 2+years
Sales focused -- ambitious, motivated and drive
Excellent interpersonal skills with the ability to form good relationships with clients.
Ability to quickly convert leads. Extensive contact list provided.
Good consumer understanding and passion for customer excellence.

Lenguajes