Área de la Empresa | Logistica Distribucion |
Cargo Solicitado | Agente de Servicio |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
POSITION: Coordinator, Bookings CROWLEY LOCATION: El Salvador Shared Freight Services. JOB SUMMARY: Processes high-quality booking requests (reservation for space) via customer call, e-mail, chat and/or any other source; answers questions; modifies errors; coordinates with pricing to ensure publication of rates at time of booking; and coordinates with other internal departments to ensure customer requirements can be met; Provides excellent customer service; Ability to deliver value added services by developing a strong knowledge of all of Crowley's services and has the ability to influence and sell the service offerings; Creative, flexible, self-motivated and goal oriented individual; Ability to multi-task and meet deadlines in a fast paced and changing environment; Ability to work in a collaborative environment; Ensures compliance with individual and team KPIs; May recommend process improvements that could influence or be influenced by the booking process; May be required to travel when necessary; Performs other duties as requested Employees are accountable to management and to each other to ensure every task is done safely in accordance with Management Systems or business unit procedures with the objective of continuously improving our processes. EDUCATION: University Studies preferred. REQUIREMENTS: Must possess strong PC skills including but not limited to Microsoft Office programs like Word and Excel; Requires use of the Crowley On Line Services products; Strong oral and written communications; Ability to exhibit a level of influencing and selling via the telephone; Minimum 1-2 years experience working in a customer interface role; Fully bi-lingual (English / Spanish) All Crowley positions require proficiency in Microsoft Excel, Outlook and Word. Some positions may also include proficiency in other Microsoft Office applications.
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