Descripción de la Oferta

DOMINIO DE PORTUGUES
Receives HR inquiries from company team members globally, regional, or locally, typically through electronic queue or email.
• Responds to service support tickets received via email, web form or in person.
• Supports operation of a centralized human resource service center responding to requests and questions.
• Oversees service center operations, technology, transaction processes, and response efficiency.
• Provides first-level support in response to basic and recurring customer questions
Assists more senior level team members by researching questions.
• Focuses on responding to questions typically in a single specific HR area.
• Escalates more complex issues to senior level team members or leadership.
• Customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
• Ability to demonstrate initiative and good judgment in resolving issues affecting customer.
• Knowledge of a broad spectrum of HR policies and practices.

Experiencia Requerida

Lenguajes